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Success in today's rapidly changing marketplace means developing complex solutions and getting them to market ahead of the competition. Because flexible, responsive support is critical, Ideate offers a portfolio of support services and tools to help our customers achieve their goals.

“Everyone at Mead & Hunt is very, very pleased with the support provided by Ideate. We appreciate the efforts of the team, especially since Mead & Hunt’s Autodesk users are based in offices in several different states. We also appreciate the Ideate Explorer for Revit and use it extensively to manage our Revit models. The search tool is so critical to our processes, that we have actually created internal training documents featuring the Ideate Explorer for Revit.”
—Dan Dankert, CAD Manager, Mead & Hunt


Standard Support
Our cost-effective, entry-level support designed for small businesses.

Training Support
Similar to Standard Support this service is provided free to all Ideate students for a period of 90 days after completion of any of our standard classes.

Government Support
We offer special support options for our Government customers.
Contact us for more details.

Download the Government Support Brochure

“The technical skill, courtesy and professionalism of the Ideate Tech Experts exceeded expectations. So did response and resolution time to my question. This applies to the numerous times we have utilized Ideate Support, not just the most recent. I would not be without a Premium Support contract.”
—Jim Bushey, PPI Engineering, Napa, California

Premium Support
Premium support gives our customers the advantages of more direct access to our support team through phone and Remote Desktop technology. Offset your CAD manager’s burden by providing Premium Support to your company.

Download the Support Brochure

Get Your Free Download of Ideate Explorer for Revit
As an Ideate Premium Support customer, you receive the benefit of this easy, intuitive and profound way to search, quantify and select elements in a Revit model. Learn more here.

SUPPORT FEATURES PER SERVICE
 Access to Technical Support via Email
CONTRACT TYPE
Standard
Premium
x
x
 Access to Technical Support via Phone
 
x
 Access to Ideate Premium Support Hotline
 
x
 Access via Remote Desktop to Expedite Issues
 
x
 Accessto Online Customer Access Center
 for Viewing Support Cases
x
x
 Number of Support Contacts
1
2
 Targeted Support Response Time
4hr
2hr
 Case Priority
Medium
High
 Free Download of Ideate Explorer for Revit
x
x
 Access to Ideate’s 201 Level eLearning Classes
Typically
$50 to $200
Free of Charge

If you would like to contact us regarding our support services click here to send an email or call 888.662.7238 and ask for Sales.

 

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